I did not receive my purchase or package. What can I do? (Android & IOS)


Most of the time, purchased package is added to your account immediately. However, if you experience purhcased package is not added to your balance, please follow steps below to resolve the issue.

  1. When your coins or package is not added, please allow a few moments to appear since there may be high traffic on the platform.
  2. Otherwise, please close the app and reconnect to game.
  3. If these suggestions do not solve your problem, please contact us by providing your transaction RECEIPT screenshot.
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