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FAQ POLICY SUBMIT A TICKET

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FAQ

ACCOUNT & SETTINGS

  • Where can I find User ID? (UID)
  • Why should I connect to Facebook?
  • How can I move my account to new device?
  • Transfer account to new device? No Worries!
  • Can I combine accounts?
  • I lost my account. Is there a way to restore it?

GAME

  • Does Aquuua Casino offer Real Money?
  • How do I turn ON/OFF app notification?
  • How can I get Free Coins?
  • Missed out coin link bonus?
  • What is the VIP system, reward and more?
  • VIP Reward?
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PURCHASE RELATED

  • How do I purchase coins or offer?
  • Are you seeing error while purchasing coins or offer?
  • How to find a copy of your App Store receipt from Google Play and Apple
  • I did not receive my purchase or package. What can I do? (Android & IOS)
  • Why I see price differences?
  • Purchase refund?

TECHNICAL HELP

  • General Troubleshooting
  • Minimum Requirement?
  • Freeze during free spin or bonus?

REPORT

  • How to send Customer Service or Support tickets?
  • How to report a bug?
  • I would like to make suggestion or improvement about game. What should I do?

POLICY

Policy List

  • Terms of Service
  • GDPR
  • Privacy Policy

TERM OF SERVICE GDPR PRIVACY POLICY

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